ar88 Help Centre

Answers to the questions we hear most — from creating your account and making your first deposit to understanding bonuses, withdrawals and responsible gaming tools.

Account & Registration

Opening an ar88 account takes under two minutes. You will need a valid mobile number and an email address. ar88 accounts are open to players who are 18 years old or above and are located in Malaysia.

How do I create an ar88 account?
Go to ar88 Register, fill in your mobile number, email address and preferred password, then tap Create Account. A one-time PIN is sent to your mobile number. Enter that PIN to verify your number and your account is ready. The whole process normally takes less than two minutes.
Is there a minimum age requirement to play on ar88?
Yes. You must be at least 18 years old to register and play on ar88. We take age verification seriously; accounts found to belong to minors will be closed and any funds returned.
Can I hold more than one ar88 account?
No. ar88 allows one account per person, mobile number and household. Duplicate accounts may be closed and balances forfeited. If you have accidentally created a second account, contact our 24/7 Live Chat team right away to have the duplicate removed without penalty.

Login & Password

Use your registered mobile number or email address together with your password to log in to ar88. If you play on the go, the ar88 mobile app keeps you signed in automatically.

I have forgotten my password — how do I reset it?
On the Login page, tap Forgot Password. Enter your registered mobile number and we will send a reset link by SMS. Follow the link, set a new password, and log in as normal. The reset link expires after 30 minutes, so act quickly.
Why is my account locked after several failed login attempts?
After five consecutive failed login attempts, ar88 temporarily locks the account for 15 minutes as a security measure. Wait out the cooldown period and try again with the correct password, or use the Forgot Password flow to reset your credentials immediately.

Deposits

ar88 accepts deposits via Touch 'n Go eWallet, DuitNow, FPX Online Banking and Bank Transfer. Most deposits arrive within 1 min. The minimum deposit is RM 5, so you can start playing with a small amount first.

What is the minimum deposit amount on ar88?
The minimum single deposit is RM 5. There is no cap on how much you can deposit in a single transaction, though your bank or eWallet provider may impose their own daily limits. Deposits made via Touch 'n Go eWallet and DuitNow are typically credited within one minute.
My deposit shows as paid but my ar88 balance has not updated — what should I do?
Wait up to five minutes, then refresh your wallet page. If the balance still has not updated, take a screenshot of your payment confirmation (with the transaction reference number) and share it with our 24/7 Live Chat team. We will trace the transaction and credit your account manually, usually within 15 minutes.

Withdrawals

Withdrawals on ar88 are processed quickly. Standard withdrawals are completed within 6 min. The minimum withdrawal is RM 130 and the daily withdrawal cap is RM 7,500. First-time withdrawals go through a brief KYC review — see the section below for details.

How long does a withdrawal from ar88 take?
Regular withdrawals are processed within 6 minutes once approved. Your first-ever withdrawal may take up to 2 hours because your identity documents need to be reviewed before funds leave the platform. After that initial check, all subsequent withdrawals follow the standard 6-minute timeline.
What is the minimum and maximum amount I can withdraw per day?
The minimum withdrawal per transaction is RM 130. The maximum you can withdraw in a single calendar day is RM 7,500 at Bronze tier — higher VIP tiers carry larger daily limits (Silver: RM 10,000; Gold: RM 13,000; Platinum: RM 18,000; Diamond: RM 24,000). The day resets at midnight UTC+08.
Why has my withdrawal been declined?
Common reasons include: incomplete KYC documents, an active bonus with wagering requirements not yet met, the withdrawal amount falling below RM 130, or the daily limit already reached. Check your account notifications for the specific reason, or chat with our support team for a quick explanation.

Bonuses & Promotions

ar88 offers a 175% Welcome Bonus on your first deposit, capped at RM 950. A wagering requirement of 12× the bonus amount applies before you can withdraw bonus-derived winnings. Reload players receive a 19% reload bonus and a daily cashback of 0.9%.

How does the ar88 Welcome Bonus work?
When you make your first deposit on ar88, a 175% bonus is added automatically, up to a maximum of RM 950. For example, depositing RM 200 gives you RM 350 in bonus funds (RM 200 × 175%). You must wager the bonus amount 12 times across eligible games before the bonus balance can be withdrawn. The bonus is valid for 7 days after it is credited.
Do I need to enter a bonus code to claim the Welcome Bonus?
No code is needed. The Welcome Bonus is applied automatically to your first qualifying deposit. Just register your account, make a deposit of at least RM 5, and the bonus will appear in your wallet within seconds.

Identity Verification (KYC)

ar88 is required to verify each player's identity before processing their first withdrawal. This keeps the platform safe for everyone. Verification is typically completed within 2 hours of submitting your documents.

What documents do I need to verify my identity on ar88?
ar88 accepts any one of the following government-issued photo IDs:
National ID Card (MyKad), Passport or Driving Licence.
Upload a clear photo or scan of the front and back of your chosen document via the Verify Identity section in your account settings. Make sure all four corners are visible and the text is legible.
When do I need to complete KYC — before or after depositing?
You can deposit and play without completing KYC. Verification is required before your first withdrawal. We recommend submitting your documents early so the review is done by the time you are ready to cash out. The review takes up to 2 hours during normal operating hours.

Games & Providers

The ar88 game lobby currently holds over 5,200 games across slots, live casino, fishing, crash and lottery categories. Content is supplied by Spribe, Sexy Gaming, JILI, Red Tiger, FA Chai and Ezugi, all integrated in-platform — no external client download is required to play.

Are the games on ar88 fair? Where can I find the RTP information?
All games on ar88 are supplied by licensed third-party providers whose Random Number Generators (RNGs) are independently audited. RTP figures for individual titles — such as Money Wheel at 97.8% and Teen Patti at 96.9% — are displayed on each game's info panel inside the lobby. You can also filter by provider in the Casino Lobby.

Responsible Gaming

ar88 is committed to providing tools that help players keep gaming enjoyable. If you ever feel that gambling is affecting your daily life, finances or relationships, please use the options below or visit our full Responsible Gaming page.

Self-management tools available

You can set daily, weekly or monthly deposit limits, apply a cooling-off period, or request a temporary or permanent self-exclusion — all from your account settings without contacting support. Changes to deposit limits take effect immediately; removing a limit requires a 24-hour cooling-off period.

How do I self-exclude from ar88?
Log in, go to Account Settings → Responsible Gaming → Self-Exclusion. Choose either a fixed period (30, 60 or 90 days) or a permanent exclusion. Once a permanent exclusion is applied, it cannot be reversed. If you need help applying the exclusion, our 24/7 Live Chat team can action it for you immediately.

Contacting Support

Our support team is available 24 hours a day, 7 days a week via Live Chat. Click the chat icon on any page to start a conversation. Response times are typically under 2 minutes.

When contacting support, please have the following ready:

  • Your registered mobile number or username
  • A brief description of the issue
  • Any relevant transaction reference numbers or screenshots

For account security, our agents will never ask for your password or full bank card number. If someone claiming to be ar88 support asks for these details, end the chat immediately and report it.

Ready to get started? Create your ar88 account in under two minutes and claim your 175% Welcome Bonus on your first deposit.

Register Now