ar88 Responsible Gaming

Our Commitment to Safe Play

ar88 treats responsible gaming as a core part of how we operate, not an afterthought. Every account on ar88 has access to limit-setting tools from the moment of registration. We do not target players who have self-excluded, and we do not send promotional messages to accounts with active cooling-off periods.

Gambling is entertainment. When it starts to feel like an obligation, or when losses affect your daily life, it is time to use the tools available to you. ar88 makes those tools easy to find and quick to activate.

How Do You Know When It Stops Being Fun?

Problem gambling can develop gradually. The following signs are recognised indicators that a player may benefit from taking a break or seeking support. Ask yourself honestly:

• Do you spend more money than you planned, and feel frustrated when you try to stop?
• Do you return the next day to try to win back what you lost ("chasing losses")?
• Have you borrowed money or sold belongings to fund gambling?
• Does gambling interfere with work, study or family time?
• Do you feel restless or irritable when you are not gambling?
• Have friends or family expressed concern about your gambling habits?
• Do you hide gambling activity from people close to you?

If two or more of these apply, we strongly encourage you to use ar88's self-exclusion tool or contact one of the support organisations listed below. Answering "yes" does not mean you are beyond help — early action makes recovery significantly easier.

Player-Controlled Limits and Tools

All of the following tools are available inside your ar88 account settings under Responsible Gaming. Changes to tighter limits take effect immediately. Changes that loosen an existing limit have a mandatory 48-hour cooling period before they activate.

Deposit Limit

Set a daily, weekly or monthly cap on how much you can top up your ar88 wallet. Once the limit is reached, the system blocks further deposits until the period resets. The minimum deposit on ar88 is RM 5; your personal limit can be set at any value above that.

Loss Limit

Choose the maximum net loss you are willing to accept within a day, week or month. When your net losses reach that figure, your account is automatically restricted from placing new bets until the period expires.

Session Time Reminder

Set a session duration (15 minutes to 8 hours). When the timer runs down, ar88 displays a reminder showing how long you have been playing and the option to log out. The reminder cannot be dismissed without making an active choice.

Reality Check

At intervals you choose (every 30, 60 or 90 minutes), a summary pops up showing your net result for the current session. This is designed to keep you informed rather than let time slip unnoticed.

Cooling-Off Period

Take a structured break of 1 day, 7 days, 30 days or 90 days. During a cooling-off period your account is suspended for deposits and wagering. You can still log in to check your balance or request a withdrawal. A cooling-off period cannot be cancelled early.

How to Request Self-Exclusion on ar88

Self-exclusion is a longer-term measure for players who feel they need a full break from gambling. ar88 offers exclusion periods of 6 months, 1 year, 3 years or permanent. During self-exclusion:

• Your account is fully suspended — no deposits, bets or logins.
• ar88 removes you from all marketing lists immediately.
• Any bonus balance is forfeited; real-money balance is refunded after verification.
• Reactivation of a 6-month or 1-year exclusion requires a written request and a 7-day reflection period. Permanent exclusion is irreversible.

To activate self-exclusion, follow these steps:

1. 1
   Log in to your ar88 account Go to Account Settings and select the "Responsible Gaming" tab from the left menu.
2. 2
   Select "Self-Exclusion" Choose your preferred exclusion period from the dropdown: 6 months, 1 year, 3 years or Permanent.
3. 3
   Confirm your decision You will be asked to re-enter your password and tick a confirmation checkbox. This is intentional — it gives you a final moment to reconsider or proceed.
4. 4
   Receive confirmation ar88's system closes the account within minutes. A confirmation message is sent to your registered contact. If you do not receive it within 15 minutes, contact our 24/7 live chat immediately.

If you cannot access your account, our 24/7 Live Chat support team can process a self-exclusion request on your behalf after verifying your identity.

Deposit, Loss and Session Limits at a Glance

Withdrawal limits are governed separately by account verification status. The standard maximum daily withdrawal on ar88 is RM 7,500, with a minimum withdrawal of RM 130. These figures are not altered by responsible gaming tools; limits set under the Responsible Gaming section only affect deposits and active play.

Keeping Minors Away from Gambling

ar88 does not knowingly allow anyone under 18 to register or play. If you share a device with younger family members, we recommend the following steps:

• Use device-level parental control software (e.g., the built-in Family Link on Android 9.0 and above).
• Never save your ar88 login credentials in a shared browser.
• Log out of the ar88 app completely after each session — the app does not auto-logout by default.
• Consider using a dedicated device for gambling that is not shared with minors.

If you suspect that a minor has accessed an ar88 account, contact our 24/7 Live Chat immediately. We will investigate and, if confirmed, close the account and return any deposits.

Where to Get Help in Malaysia

ar88 is not a counselling service, and we encourage players who need support to reach out to qualified organisations. The following are recognised resources available to people in Malaysia:

Frequently Asked Questions